Refund policy

Returns
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To initiate a refund, please write to us at silkskatrina@gmail.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (we will ask you for your order nr.)

There are certain situations where only partial refunds are granted (if applicable)
- Items with signs of use
- Any item not in its original condition, is damaged or missing parts
- Any item that is returned more than 30 days after delivery

Items that are bought on sale or with a discount code are not applicable to refunds.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Our refunds are issued in form or digital gift cards in our store. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Discount codes
Items purchased with discount codes cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

Shipping
To return your product, please send us an email at silkskatrina@gmail.com for further details

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.